BOOKING RULES PAYMENT POLICY:
The customer may pay 100% of the cost upon reservation. Alternatively, for rental without skipper, the customer may pay 25% of the cost to confirm reservation, being the remaining 75% due 20 days before check-in.
CANCELLATION POLICY:
We refund the amounts already paid with a deduction of 5%, if the cancellation request is received with a minimum advance notice of:
7 complete days for Tours; 20 complete days for rentals with or without skipper and reservation for sleeping onboard.
In rentals without skipper, if the onboarding was prior to the cancellation, Sail by the Sea retains an additional amount of 50€.
We will cancel a reservation for rental without skipper if the copy of the ID document and navigation license are not received within 48 hours after booking. In this situation, the client won’t be refunded.
We can also cancel a reservation after onboarding session if customer does not demonstrate the appropriate skills and ability to maneuver a sailboat. In this situation, Sail by the Sea will apply the above cancellation conditions, as if the customer requested the cancelation at the day of the onboarding session.
Exceptionally, the customer may request cancellation due to bad weather conditions (IPMA – Portuguese Institute for Sea and Atmosphere, yellow or higher alerts for wind or sea conditions; 25knots of wind and above) during the 3 days prior to booking, subject to Sail by the Sea’s approval.
We may cancel any reservations, at ay moment, for technical reasons, weather conditions, legal limitations, or other reason beyond control of Sail by the Sea. However, Sail by the Sea will try, as much as possible, to ensure all reservations.
NAVIGATION RULES AND RESTRICTIONS:
Navigation outside the boat registration class limit is prohibited (vessel registered in class 4 – restricted coastal, can navigate until 25 miles from port/marina and until 6 miles from coast). Navigation outside the limits of the customer’s navigation license is prohibited. Navigation outside of Portuguese territory is prohibited. Navigation in restricted waters and out of channels is prohibited. Navigation upstream of the Vasco da Gama bridge is prohibited. Forbidden to sail and anchor in unauthorized places. Participation in regattas is prohibited. No smoking or candles on board the boat. Navigation under the influence of alcohol or drugs is prohibited. Parties are not alllowed. The customer cannot fill the fuel without prior authorization from Sail by the Sea. Domestic animals are forbidden on board. Forbidden to have red wine on board or any other liquid that can dye the boat.