استكشاف عجائب المياه الزرقاء إيسيسي-كرواتيا

WEEK

CANCELLATION POLICY:

CANCELLATION POLICY (except in the case of Covid-19 Policy)

More than 30 days before the reservation date – no cancelling fee

30 days before reservation date - amount of 50% for cancellation fee from the advanced payment

15 days before reservation date - amount of 100% for cancellation fee from the advanced payment

COVID-19 CANCELLATION POLICY

Fully 100% refundable if there is a trip government restriction for the rental period

Fully 100% refundable if the renter is positive to Covid-19 (15 days prior the rental)

Fully 100% refundable if a close family member of the renter (husband/ wife or children) is positive to Covid-19 (15 days prior the rental)

RULES AND CONDITIONS

In addition to confirm the reservation, in advance we need payment in installments (2-4 depending on the period) or full payment for the boat rental price.

Client is obligated to sign the contract on site with our company, besides the contract you offer as a booking platform.

In case of bare boat rental - client is obligatory to have valid skipper license (to provide insight of the license) and to pay security deposit, which is refundable if no damage was made.

Client pays security deposit directly to us in our base or on the boat at his arrival, whether it is a daily or weekly rental. We do it in cash (KUNA currency only) or per credit card (Visa, Maestro, Mastercard). For everything the client receives receipt.

Skipper service is available only for daily rentals and your commission is not applicable to the skipper price. In case if skipper is needed, payment will be made on the day of the rental, in the same way as security deposit.

Fuel is not included in the rental price. Guest receives full tank and returns the boat with a full tank. Gas station is in the port of Opatija where clients pay directly at the gas station.

On rental day client is obligatory to have an identification documents & skipper license in case of bare boat rental with.

We do not provide parking space during the rental time.

Extra hour on boat will be charged in case of unannounced late return. It can be paid only in cash directly on arrival to the port per each hour over the rental time, counting starts from the end of the whole or half day rent - according to our price list.

During high season (June - September), we need one of your agents (email and phone number) for direct assistance regarding the reservations and all other info we may need.

For every reservation we need commission invoice from your side in the same month when the reservation was realized.

Responds to request - at least 48 hours from the time we received it on written.

COMPLAINTS

Complaints are possible only on arrival, in the presence of employee of our company Subsequent complaints will not be considered. The employee of our company is bound to introduce the user to the characteristics of the boat and the way of controlling it and its equipment. The employee of our company is bound to rent the boat in good conditions and clean and to offer him all the services mentioned in description of boat and services. Untidy and unprepared boat or incompatibility of the information from the leaflet and the real situation give the user right to complain.

The company can, exceptionally, cancel confirmed reservation (furthermore cancellation) and refuse to give to the user the service of boat rental if there has been discovered that user is not in the possess of valid permit for operating the boat or if the information or documents for boat rental are not the same as the documents given during the reservation.

In the case of adverse weather conditions, the employee of our company will inform the user in advance about the impossibility of rental until the settling of weather and to arrange a new boat rental time or to refund money, in case if the user cannot accept new time of rental.